app written in swift 2.1, xcode 7.2.1, uploaded to itunes with symbols but crash logs not available

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I have submitted an app to itunes for Beta Testing in TestFlight.

I followed the submission guidelines and I submitted the app with Symbols.

One of the testers reported that the app is crashing.

In organiser, I can see all my build and the build associated with the issue.

However, wehn I select the App Store --> build [id], I get:

'no crash information is available for this version'

Any idea what might be going on?

Similar (but not identical as I am not getting any reports and am using different ios, xcode, swift) question with no responses here.

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