Could not allow to take backup on akkeba backup in joomla 3.5.1

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Please see the above picture and help me fix this issue.

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As the error message says, you need to enable mbstring.

If you use cPanel and you have or can find out the username and password, this is done by logging in to cPanel at http://yourwebsite.com/cpanel (update the name to the url of your website obviously) and clicking on the "Select PHP Version" tool as shown below:

php selector

In the PHP Selector tool, enable mbstring by ticking the check box and clicking the Save button:

enable mbstring