sorry for mistakes )
After some discovery, was choosen the shortest way to create form for users requests. IMHO it's Orchid - Laravel Admin Panel
All issues can be resolved exept one. External users have to be able to fill and submit form without login (one route), but for manadgers we have to keep login possibility to acces all routes (screens).
I created a Laravel project as described here https://orchid.software/en/docs/quickstart/
Old solutions (How to remove Auth in Laravel (PHP artisan)) not working in Laravel 10 or I'm not understading them.