I have added an intent TalkToAgent in my Lex bot, i want to route the chat to agent on fulfillment of TalkToAgent intent. Is there any why i can achieve it? e.g. Amazon Lambda?
I just want to pass the chat to agent when customer wants to talk to a human/agent.
The goal is to transfer the chat with history/transcript to agent as agent can understand it what customer is looking for! chat is originating from lex. the same way it is being handled in Amazon Connect.
Thank You.