Is it possible to update an incoming contact time for accepting or declining incoming calls in Amazon Connect?

Question

I'm working with an Amazon Connect based application, For that I implemented Amazon-connect-streams in our code to receive and accept calls.

By default, when Amazon Connect routes a call to an agent, the agent has 20 seconds to accept or decline incoming contact.

I want to increase the 20 seconds to 50 seconds and give more time to an agent to accept or decline incoming calls.

Any suggestion or help for it, please?

Answer 1

This is not possible, unfortunately. link