I am using a webhook to post the message to mattermost everytime a post is created in an ITSM. I want to post the message as a thread everytime somebody does some activity on the same post.
{"text": " | Incident Update | |\n| --- | --- |\n| Incident | {#subject#} |\n| Downtime | {#createdTime#} |\n| Uptime | {#request.lastClosedTime#} |\n| Root Cause | {#Problem Domain#} |\n| Duration | |\n| Escalation Level | 1 |\n| Escalation To | Network Operations |\n| Area | {#Area#} |\n| Priority | {#priority#} |\n| Impact | {#impact#} |\n| Category | {#category#} |\n| Affected Area | |\n| Remarks | {#comment#} {#Solution#} |\n" }```
Sadly, as you can see in the following link: https://mattermost.uservoice.com/forums/306457-general/suggestions/37237117-allow-webhooks-to-post-to-reply-threads, this characteristic is not yet supported by mattermost and is still in the "proposal" stage with no implementation.