RingCentral instance sandbox

Question

We are evaluating RingCentral with Salesforce integration. I would like to know if it is possible to have dev / sandbox instances of RingCentral to develop and test our CTI flows and their integration with Service cloud ? This dev / sandbox instances will be integrated with our Salesforce sandbox instance.

Thanks for your help

Regards

Answer 1

I am not sure RingCentral Sandbox support Salesforce integration as of now and seems only supports production and will redirect to production as per this reference https://community.ringcentral.com/questions/10432/ring-central-is-not-letting-me-to-select-sandbox-o.html
You can check this query with their technical support team though here
https://support.ringcentral.com/contact-support.html

Answer 2

What do you mean by CTI workflow ? If you have test data and don't need to use your production data then you can create a simple app with salesforce integration using Sandbox credentials and test your workflow.