Subsidiary Navigator on NetSuite doesn't work with Custom Roles

Question

When I select the Subsidiary Navigator Portlet on NetSuite, it doesn't work with Custom Roles, only with the Administrator Role. When I say 'doesn't work' I mean that when I click on any Subsidiary, the others Portlets doesn't update from the selection made.

Does anybody knows how to fix it?

Thanks in advance!

Answer 1

I am not first hand experienced with the "Subsidiary Navigator Portlet"; however you might want to check/change/confirm the "Subsidiary Restrictions" for each of the custom roles. There are settings for accessible subsidiaries, and cross-subsidiary record viewing.