I'm working with FileNET of IBM and I have a question, that is: I want to transfer a work item (or more) from one work queue to another diferent. Is that possible?
Best regards.
Transfer Work Item between Work Queues
1.3k Views Asked by Ricardo Felgueiras At
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Tom Puri is correct. You cannot move work items between queues in an ad-hoc fashion. You can "assign" work items to individuals within the same queue but I don't think that is your intent.
You will need to review your workflow design. If this is something that you really need to do then I suggest applying a particular process design pattern such as state-change or star model to your workflow design. This will allow you to dispatch work items to other queues (or the same queue with a different state) quite easily.
I'm fairly certain that a particular work item can only exists in one queue. Once you move to the next queue, a new work item is created.
Can you provide more details about the problem you're trying to solve? Maybe there is a better pattern that can be used to solve it.
Hope that helps!