Unable to Retrieve Directory Using ProFTPD(WHM)

Question

Well, after looking for many solutions. I came here now. I am setting up WHM/cPanel for hosting website. Everything was going smooth but I am stuck on FTP connection (Server sent passive reply with unroutable address. Using server address instead.)

Server Details: CentOS Linux release 7.2.1511 (Core) WHM/cPanel Version 11.58.0.13 FTP Server: PureFTPD

Acutal error while connecting

Answer 1

To fix this issue and get FTP working you need to open up more numbered ports so FTP can connect. I assume you are using CSF.

Login to WHM then go to CSF >> Firewall Configuration >>

allow TCP_In 30000:50000 and TCP_Out 30000:50000

Once you made the changes Restart the firewall

Now you need to make changes in FTP config file to use these ports, you will find this file to this location /etc/pure-ftpd.conf

Now you will see a line as follows and you will need to uncomment it

# Port range for passive connections replies. - for firewalling.
PassivePortRange          30000 50000

Restart FTP Service and should work.