I´ve configured a project in Youtrack Help desk. I set the redirection in the mail box [email protected] to [email protected] . The messages received by [email protected] are redirected to youtrack only if the sender is from the same company/domain. I´m testing with my personal e-mail [email protected], the message appears in the mail box [email protected], but the message never goes to Youtrack. I need to read e-mails from any sender, because Its a help desk account.
I´ve tried to configure IMAP directly, allowing untrusted apps and generating an app password, but only messages sent by users from my company are imported.
Does anybody have any tip?
I opened a ticket with Youtrack support and they oriented me to use IMAP to connect directly the mailbox, but this needs an extra step that is create a rule and select a filter for the folder INBOX. After that, all the mails sent were read.