When I create a ticket through call dispatcher role's page, it is created in the third page as there are three pages of tickets records, but when I go to the Engineer role's page the new assigned ticket appear in the third page and the first two pages is blank.
I think this problem happens because I invisible the tickets resolved by the engineer and I think in this way the tickets remains in its place but invisible. So I want to appear the new assigned tickets in the Engineer role's at the first one so I think I need to do a Query filter on the records to solve this issue but I don't know how to do it.
If anyone could help with the exact steps for Query filter for example: Engineer specific email or if ticket status="Resolved"
Note: I knew that Appmaker will shut down completely but I need to solve this issue until I transfer into a new platform.
How are you making the records invisible in the Engineer role page? One way to limit which records show in different pages is to add a new datasource to your database (click on the database and then the datasource tab and Add Datasource) and use a query script to filter results. For example, let's say you need to display tickets assigned to "Engineer", your query would look like:
Don't forget to go back to the Engineer page and update the datasource to the newly created one.