Please note that I'm not familiar with Avaya CM or SM, I have the following scenario: An outgoing call is made from a SIP phone to an external number using auth code The details about this call are sent from avaya to an external system via FTP.
The result: The call is split in two lines:
- Outgoing call from SIP extension to mobile number
- Incoming call from auth code to a trunk
Why is this happening? Is possible to have the auth code shown in the same line as the outgoing call? Is there a specific setting that needs to be made?
Thank you!