I'm switching from IBM Watson Assistant to Google Dialogflow. In WA there's a feature called intent recommendation, which taps into live instances, detects the topics/intents that users want, and groups them together into new recommended intents. You can also upload utterances in spreadsheets and intent recommendation does the same thing. Does Dialogflow have something similar?
Does Google Dialogflow have intent recommendation?
268 Views Asked by Kourosh Karimkhany At
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Likely the closest to your needs is the GCP Product called Contact Center AI Insights. If we look at this documentation page:
https://cloud.google.com/contact-center/insights/docs/topic-modeling-overview
we find that this product has a feature called "Topic Modeling". This allows us to examine the current and historic conversation transcriptions and, from that:
You can also deploy your created topic model to infer topics on new conversations, allowing you to continually classify incoming conversations.