How to fetch contact_id using customer phone number in nodejs?

Question

I am trying to fetch all the contact ids using phone number of customers in nodejs. But I was not able to find anything for that. Is there any way or tip how can I achieve this?

The motive behind it is want to show the contact ids and call details (date-time of call) in my program just like we use contact search of amazon connect (contact lens).

Answer 1

That isn't possible in nodejs. There is no API for reporting in Connect.

The solution here is to setup the Kinesis stream for the Connect Contact Trace Records to populate a Glue database. You can then query this via Athena.

There is a blog post here that will take you through the process.