How to Show Customize or Dynamic Descriptor/Merchant Name in Cardholder's Account Statement

Question

I am using Cybersource for Capturing Payment and it is working Fine. Now I want to Change the descriptor or merchant name as per requirement . by default Descriptor name is showing Merchant Business name which is ok.

Documentation Saying that i need to send "invoiceHeader_merchantDescriptor" in request to Change the Descriptor Name . and What should be the Payout it is not clearly Declared and that particular parameter not even showing in request parameters in Documentation. Cyber Source Documentation Screenshot document Link - https://developer.cybersource.com/content/cybsdeveloper2021/amer/en/library/documentation/sbc/SB_Merchant_Descriptors/SB_Merchant_Descriptors.pdf I did the Same

enter image description here

But its Not Working.

$orderInformationArr = ["amountDetails" => $orderInformationAmountDetails,"billTo" => $orderInformationBillTo];

$orderInformation = new CyberSource\Model\Ptsv2paymentsOrderInformation($orderInformationArr);

$merchantDefinedInformation = array();

$merchantDefinedInformation_0 = [ "name" => "AirlineServices","alternateName" => "AirlineServices"];

$merchantDefinedInformation = new CyberSource\Model\Ptsv2paymentsMerchantInformationMerchantDescriptor($merchantDefinedInformation_0);

$requestObjArr = ["clientReferenceInformation" => $clientReferenceInformation,"processingInformation" => $processingInformation,"paymentInformation" => $paymentInformation,"orderInformation" => $orderInformation,"invoiceHeader_merchantDescriptor" => "AirlineServices"];

$requestObj = new CyberSource\Model\CreatePaymentRequest($requestObjArr);

Answer 1

You screenshot indicate that you are using TSYS processor.

In the document it says that you need to contact Cybersource support to have your account configured to use the feature.

If you haven't then I would suggest you reach out to Cybersource support to have them configure it for your account and then try again.

From your field names you appear to be using REST API. If REST then you need to place it in merchantInformation.

Example:

"merchantInformation": {
    "merchantDescriptor": {
       "name": ""
     }

You can refer to their developer center to see how the request should be constructed: https://developer.cybersource.com/api-reference-assets/index.html#payments_capture_capture-a-payment