I am working on a requirement where I need to transfer the chat to a live agent in case QnA has no solution to the user's query. I know that this is possible using Power virtual agents in Azure but I need to know if this can be achieved without using PVA. I have gone through multiple samples and all samples are using channel specific code ex: Microsoft Teams. Below is one of the sample called hand off library but I believe this is only one half of the code.
Can anyone please guide me on how to achieve this?