I am currently in the process of using the Jira API to pull some data on tickets created into a separate database.
Tickets have been designed to follow ITIL standards and have a 'Time to first response' and a 'Time to resolution'
Both of these are retrieved in Jason as the following:
<customfield_10110>com.atlassian.servicedesk.internal.sla.model.SLAValue@619c2aec</customfield_10110>
<customfield_10111>com.atlassian.servicedesk.internal.sla.model.SLAValue@705770b9</customfield_10111>
It looks like there is a Hex value, but how do I get that to show the actual TTR and TTFR value I see in the ticket?
It seems this was a bug that was fixed in version 2.0