Unable to load Officejs add-in from App store

Question

This error **Add-in Error** We couldn't connect to the 'Office Store' catalog server for this add-in. is shown when user tries to access the add-in.

See image

Steps to reproduce:

1. Open new excel file
2. Download the app from app-store.

Also tried removing the add-in and then re-adding it from the store but the same error persists.

Answer 1

Office won't be able to connect to the add-ins catalog unless there's a live internet connection, so when you see this error message, start your browser and make sure you can bring up a page or two that you haven't visited before. Or better yet, try to navigate to the add-in's web page. You can also try using any troubleshooting tools like Fiddler to see what happens under the hood.

This may be for a variety of reasons:

• No internet connection
• Blocked by firewall
• Access disabled by a security policy
• Add-in installation disabled by an administrator for Office applications