I am developing a simple connector for a contact form to Zendesk trough the Zendesk API. I authenticate with a emailaddress and token for the API. Everything works and i get the tickets inside of Zendesk.
The only thing is that when i create the ticket trough the API. The notification to the end-user is always from the user i was logged in to in the API credentials (email/token).
Is there a workaround for this? If i e-mail directly to: [email protected], i get the e-mail from the organization name without a user name.
I use this API CAll now:
There may not be a workaround when it's sending out tickets, which is why I see some people use
[email protected]and my org uses[email protected].Depending on what notifications you want to go out you may be able to solve this by re-routing the ticket using triggers to automatically reassign the ticket to someone else when generated.