I was wondering if OTRS has a bit of automation and send ticket updates (especially ticket status and queue status) via Rest request. I want to integrate OTRS and pipefy. The problem is that its a one way communication right now. Pipefy can send Rest request to OTRS and create ticket, but I want OTRS to send updates to Pipefy.
I saw in vague documentations about some invoker function and Web service that is written in perl that resembles the idea but little guidance will be appreciated.