I have issue with OTRS version 6 which is running on ubuntu 16.04.
OTRS didn't fetch the mail properly whenever i tried to fetch the mail it through below error
" OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-77[5799]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:52]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Timeout of 600 seconds reached, killing child process!"
I tried below steps:
- Tried to reconfigure fetchmail:bin not success
- Tried to add new param in Daemon: "ArtticlIndex rebuild" add new param "--force-pid" 3.Restart the server from remote console
How to fix this issue? please guide me on this.