OTRS Mailfetching issue

507 Views Asked by At

I have issue with OTRS version 6 which is running on ubuntu 16.04.

OTRS didn't fetch the mail properly whenever i tried to fetch the mail it through below error

" OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-77[5799]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:52]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Timeout of 600 seconds reached, killing child process!"

I tried below steps:

  1. Tried to reconfigure fetchmail:bin not success
  2. Tried to add new param in Daemon: "ArtticlIndex rebuild" add new param "--force-pid" 3.Restart the server from remote console

How to fix this issue? please guide me on this.

0

There are 0 best solutions below