Endeca baseline update failed emgr_update_get_ws_settings

Question

Oracle suspended support on Endeca guided search. Hopefully we can find a former or current Endeca Administrator here that has a lot of knowledge of endeca guided search. We are using endeca MDEX6.2.2 with PlatformsServices6.1.3 on Linux Red Hat enterprise.

Over a week ago our ITL server failed in the baseline_update. This happened because there was no space left on the harddrive. I cleaned up but not enough, causing the Dgidx process to fail.

After more clean up the error was and is this one:

SEVERE: Utility 'emgr_update_get_ws_settings' failed. Refer to utility logs 
in [ENDECA_CONF]/logs/shell on host ITLHost.
Occurred while executing line 10 of valid BeanShell script: [[
 7|      if (Forge.isDataReady()) {
 8|        if (ConfigManager.isWebStudioEnabled()) {
 9|          // get Web Studio config, merge with Dev Studio config
10|          ConfigManager.downloadWsConfig();
11|          ConfigManager.fetchMergedConfig();
12|        } else {
13|          ConfigManager.fetchDsConfig();

First I had a suberror saying the [ENDECA_CONF]/logs/shell/emgr_update_get_ws_settings.log stating the config directory was missing in /data/webstudio. I added that and after that the message became WARNING: System state is ERROR. No Resources. Now there is no update_get_ws_settings.log at all.

The workbench is available. And no locks are present.

We need help from an expert endeca admin, financial compensation is possible

Answer 1

I recently came across the same error, it was due to my endeca workbench in down state. I tried to restart the workbench service then ran the baseline script to fix the issue.