Anyone knows how can i check value 1 is the customer user email, and get that from the customer itself. Check Value 2 is the dynamic field (DynamicField_ApproverList) value of the ticket. So get a ticket with the dynamic fiedls
my %Ticket = $TicketObject->TicketGet(
TicketID => 123,
UserID => 123,
DynamicFields => 1,
);
and compare both values. If they match => return 1 if not just return
Heres the modules that i have, and i think can be changed for what i need:
# --
# Copyright (C) 2001-2020 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck;
use strict;
use warnings;
our @ObjectDependencies = (
'Kernel::System::CustomerUser',
'Kernel::System::Log',
'Kernel::System::Ticket',
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
# check needed stuff
for (qw(TicketID UserID)) {
if ( !$Param{$_} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $_!",
);
return;
}
}
# get ticket data
my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
TicketID => $Param{TicketID},
DynamicFields => 0,
);
return if !%Ticket;
return if !$Ticket{CustomerUserID};
# get user data
my %CustomerData = $Kernel::OM->Get('Kernel::System::CustomerUser')->CustomerUserDataGet(
User => $Param{UserID},
);
return if !%CustomerData;
return if !$CustomerData{UserLogin};
# check user login, return access if customer user id is the same
return 1 if lc $Ticket{CustomerUserID} eq lc $CustomerData{UserLogin};
# return no access
return;
}
1;